Interlibrary Loan/document Delivery and Customer Satisfaction: Strategies for Redesigning Services
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons.
Date in CU Experts
December 4, 2014 12:32 PM
Full Author List
Weaver-Meyers P; Stolt WA; Fong YS
International Standard Book Number (ISBN) 10
International Standard Book Number (ISBN) 13