People Talk in Stories. Responders Talk in Data: A Framework for Temporal Sensemaking in Time- and Safety-critical Work Journal Article uri icon



  • Global crowdsourcing teams who conduct humanitarian response use temporal narratives as a sensemaking device when time is a critical element of the data story. In dynamic situations in which the flow of online information is rapid, fluid, and disordered, the process of how distributed teams construct a temporal narrative is not well understood nor well supported by information and communication technologies (ICTs). Here, we examine an intense need for temporal sensemaking: time- and safety-critical information work during the 2017 Hurricane Maria crisis response in Puerto Rico. Our analysis of semi-structured interviews reveals how members of a global digital humanitarian group, The Standby Task Force (SBTF), use a process of triage, evaluation, negotiation, and synchronization to construct collective temporal narratives in their high-tempo, distributed information work. Informed by these empirical insights, we reflect on the design implications for cloud-based, collaborative ICTs used in time- and safety-critical remote work.

publication date

  • March 30, 2022

has restriction

  • bronze

Date in CU Experts

  • January 23, 2023 6:59 AM

Full Author List

  • Norris W; Voida A; Voida S

author count

  • 3

Other Profiles

Electronic International Standard Serial Number (EISSN)

  • 2573-0142

Additional Document Info

start page

  • 1

end page

  • 23


  • 6


  • CSCW1