Develops an understanding of processes and the alignment of a process with the organization�s operating priorities. Examines how interconnected processes relate to managing supply and demand and stakeholder incentives. Explores services, highlighting the differences and similarities between product and service businesses and considers �c-suite�-level challenges such as managing firm growth, alignment of the operating system with strategic priorities, and mitigating uncertainty through optionality.
instructor(s)
Drake, David Francis
Primary Instructor
- Spring 2020 / Spring 2021 / Spring 2022 / Spring 2023 / Spring 2024
